Support FAQs

Frequently Asked Questions

FAQ's, quick fixes, and official info on our X-Five Round and Square smartwatches.

How do I charge my smartwatch?

How do I power on my smartwatch?

How do I power off my smartwatch?

How do I pair my smartwatch to my phone?

How do I set the time?

How long should I charge the smartwatch to get a full battery?

How long will my smartwatch stay charged after fully charging it?

How do I turn on the motion gesture for my smartwatch?

How do I turn up the brightness on my smartwatch?

How do I change the clock face on my smartwatch?

How do I set a custom smartwatch face for my smartwatch?

How do I get my custom smartwatch face to stay on my smartwatch?

How do I turn off the vibration feature of my smartwatch?

Why won’t my alarm clock setting save?

My smartwatch isn’t receiving notifications.

I turned on notifications but still cannot receive them, what do I do?

How do I view my notifications on my smartwatch?

How do I turn off Notifications?

How do I turn “Do Not Disturb” mode on?

Can I adjust the active hours for the sedentary reminder?

How do I turn on the Continuous Heart Rate feature?

How do I start Sports Mode on my smartwatch?

How do I stop Sports Mode on my smartwatch?

Why isn’t my Sports Mode data on my smartwatch syncing to my app?

Do I need to have my smartphone near my smartwatch while doing Sports Mode?

Can I do multiple sports mode at a time?

My smartwatch is not tracking data properly, what can I do to fix it?

Can my smartwatch play music?

Why won’t the Music Remote on my smartwatch work with my music app on my phone?

How do I take a picture with my smartwatch?

How do I view the weather for the week on my smartwatch?

The weather feature in my smartwatch is not updated.

How do I set my language on my smartwatch?

How do I change the unit of measurement on my smartwatch?

Can I swim with my X-FIVE smartwatch?

How do I erase all data on my smartwatch?

How long can I wear my smartwatch for?

How do I clean the straps on my Smartwatch?

I updated the firmware on my smartwatch and I am having issues.

Why did my smartwatch reset automatically when I updated the firmware on it?


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